Sales & Commercial Operations | Customer Experience | Analytics & Team Development
I connect commercial performance, customer experience, operations, and analytics to help businesses make better decisions, develop people, and improve execution.
Preparing to relocate to Sri Lanka in February–March 2027.
Core capabilities
Understanding sales information, KPIs, trends, and opportunities for improvement.
Supporting consistent workflows, practical problem-solving, and operational execution.
Connecting customer needs, consultative selling, service quality, and commercial outcomes.
Sharing knowledge, coaching colleagues, encouraging independence, and supporting team effectiveness.
01 / Professional experience
Functional headings describe my work, not formal job titles.
Focus Eye Centre / Ottawa
Activation Services Inc. / Ottawa
Puulse Marketing
Telecon
Shepherds of Good Hope
Elemental Data Collection
APPMAKER / Colombo
02 / Leadership in practice
Real workplace experience · colleague support, not formal management.
A colleague regularly needed help finding updated pricing information.
I showed her how to access the latest rate cards herself and explained why keeping up to date mattered.
She became more independent in finding the information she needed.
Leadership principle
“I aim to build capability, not dependency.”
My approach to leadership is to understand the problem, support the people involved, explain the process, and help build the capability to handle similar challenges independently.
My personal approach to problem-solving
Understand the problem and who it affects.
Review information, trends, and potential causes.
Identify practical improvements and support execution.
Review outcomes and determine the next action.
03 / Featured portfolio
Retail performance / executive snapshot
Workbook excerpt · fictional sample data
Illustrative dashboard · sample data
Excel dashboards that turn sales, conversion and transaction data into a quick management view.
90-day retail sales improvement plan
Document excerpt
Illustrative portfolio plan
A phased plan to diagnose, coach, test and standardise sales improvements.
Frontline leadership playbook
Document excerpt
DailySet the team up
WeeklyCoach performance
Observe → Ask → Connect
Practise → Follow up
Proposed framework
A practical guide to setting expectations, coaching and supporting frontline teams.
Coaching for independence
Real workplace experience
Real experience · colleague support
Helping a colleague find current pricing information without relying on repeated assistance.
Proposed framework
A 30-day path that takes new hires from learning to independent selling.
Sample workshop
A consultative selling session built around needs discovery and clear recommendations.
Conceptual example · document in progress
A concept for mapping the customer journey and finding friction points worth fixing.
Illustrative dashboard · sample data
Documents are illustrative portfolio work, not client engagements or verified business results. Dashboards use fictional sample data. Coaching for Independence describes real colleague support, not formal management.
04 / Skills & education
Consultative Selling · Sales Performance · Customer Experience
Excel · Pivot Tables · Lookup Formulas · Charts · KPI Monitoring · Trend Analysis
Currently developing: Power BI & SQL
Process Improvement · Operational Reporting · Workflow Consistency
Coaching · Knowledge Sharing · Onboarding Support
Education & credentials
Education
Engineering Diploma / Canada
3.93 GPA · Dean's Honours
Engineering studies / Australia
Science & Mathematics / Sri Lanka
Documented credentials
Ads Manager Fundamentals · Conversion Tracking · Mobile App Campaigns · Website Traffic & Sales
Dispensing
Essentials of Myopia Management
05 / Career direction
I bring a combination of frontline commercial experience, operational awareness, analytical thinking, and a coaching mindset. I'm interested in opportunities where I can help teams perform more consistently, improve customer experience, use performance information effectively, and strengthen business processes.
Knowledge sharing, coaching, team support, and capability development.
KPI monitoring, commercial awareness, reporting, and practical analysis.
Process consistency, operational coordination, and continuous improvement.
Interested in sales leadership, commercial operations, customer experience, retail operations, and selected management-track opportunities.
I grew up in Sri Lanka at Lyceum International School. Engineering studies took me through Australia and Canada; door-to-door sales, outbound calling and self-generated leads built my commercial foundation. Workshops with Bell, Rogers and Nikon added to that learning.
My ambition: pass North American sales standards on to Sri Lanka's teams.
06 / Contact
I'm open to conversations about opportunities in commercial performance, sales operations, customer experience, and team development.
Preparing to relocate to Sri Lanka in February–March 2027.
Kennyperera005@gmail.com